ph49 Privacy Policy

1. About This Policy

This Privacy Policy explains how ph49 ("we," "us," or "our"), operated at https://ph49.vu, collects, uses, stores, and protects personal information when you register an account, access the platform, or interact with any of our services — including sports betting, live casino, and slots.

By registering or using ph49, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern your use of the platform overall.

This policy applies to all players who access ph49 regardless of device — whether you are using a desktop browser in Manila, a mobile in Cebu, or any other compatible device from within the Philippines.

2. Data We Collect

ph49 collects personal data in the following circumstances:

When You Register

• Full legal name
• Date of birth
• Philippine mobile number
• Email address
• Username and password (password stored as a one-way hash)

When You Complete KYC Verification

• Government-issued ID (passport, PhilSys National ID, UMID, SSS ID, or driver's licence)
• Selfie photograph for identity confirmation
• Proof of address, where required
• Source of funds documentation, for accounts with high transaction volumes

When You Make Transactions

• Deposit and withdrawal amounts and timestamps
• Payment channel used (e.g. GCash, Maya, bank transfer)
• Account name associated with your payment method

When You Use the Platform

• IP address and approximate location
• Device type, browser version, and operating system
• Session activity logs — pages visited, games played, bets placed
• OTP verification records for account security events

When You Contact Support

• The content of your messages and any attachments you send
• Your contact details as provided in the communication

We do not collect payment card numbers, bank account PINs, or cryptocurrency wallet details. ph49 does not accept credit cards or crypto for gaming transactions.

3. Why We Collect It

The personal data ph49 collects is used for specific, legitimate purposes. The table below summarises the main purposes and the legal basis for each:

We do not use your personal data for third-party advertising, targeted marketing profiles, or automated decision-making that produces legal effects without human review.

4. Who We Share It With

ph49 does not sell or rent personal data to any third party. We share data only where it is necessary to deliver our services or to comply with legal requirements:

Payment Processors

When you make a deposit or withdrawal via GCash, Maya, or Philippine bank transfer, the payment processor will receive the transaction details necessary to complete the transfer. Each processor operates under its own privacy policy and data protection obligations.

Identity Verification Services

KYC document verification may be handled by a specialist third-party verification provider. This provider receives only the documents and information needed to confirm your identity and age, and is contractually required to protect that data.

Platform and Infrastructure Providers

ph49 uses cloud hosting and software infrastructure providers to operate the platform. These providers act as data processors on our behalf and are bound by data processing agreements that restrict how they may use your data.

Legal and Regulatory Requirements

We may be required to disclose personal data in response to a lawful request from a government authority, court order, or as otherwise required by applicable Philippine law. In such cases, we will disclose only the minimum information necessary to comply.

5. How We Secure Your Data

ph49 takes data security seriously and implements multiple layers of protection across the platform:

• SSL/TLS encryption is active across the entire ph49 website and all data in transit between your device and our servers is encrypted.
• Passwords are stored as one-way cryptographic hashes. ph49 staff cannot read your password, and we will never ask for it.
• OTP verification is used for sensitive account actions such as login from a new device, password changes, and withdrawal requests.
• Access controls limit which staff can view personal data to only those whose job requires it, with audit logging of all access.
• KYC documents are stored in encrypted form with access restricted to the verification team and senior security staff.
• Session management automatically logs you out after a period of inactivity to reduce the risk of unauthorised access on shared devices.

While we apply industry-standard security measures, no online system is completely immune to risk. We encourage you to use a strong, unique password for your ph49 account and to enable OTP verification. If you believe your account has been compromised, contact our support team immediately.

6. How Long We Keep Your Data

ph49 retains personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. In general:

• Account data is retained for the duration of your account and for a period after account closure as required by financial record-keeping obligations.
• KYC documents are retained for a minimum period following account closure to comply with anti-money laundering and identity verification requirements.
• Transaction records are retained for the period required under applicable financial regulations.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.
• Session and activity logs used for security and fraud detection are retained for a defined rolling period and then deleted or anonymised.

When data is no longer required and no legal obligation to retain it exists, we securely delete or anonymise it so it can no longer be linked to you as an individual.

7. Cookies

ph49 uses cookies — small text files stored on your device — to support the operation of the platform. The cookies we use fall into the following categories:

Essential Cookies

These are required for the platform to function. They keep you logged in during your session, maintain your account preferences, and support security features like OTP verification. You cannot opt out of essential cookies while using ph49.

Analytics Cookies

We use anonymised analytics data to understand how players navigate the platform — for example, which pages are most visited and where players encounter issues. This data does not identify you personally and is used solely to improve the platform experience.

Preference Cookies

These cookies remember your platform settings, such as your preferred game category or language settings, so you do not have to re-configure them on each visit.

Most browsers allow you to view, manage, and delete cookies through their settings. Disabling essential cookies may affect your ability to log in or use certain features of ph49. Disabling analytics or preference cookies will not prevent you from using the platform.

8. Your Rights

As a ph49 player, you have the following rights with respect to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any information we hold is inaccurate or incomplete, you can request that we correct it.
• Right to deletion: In certain circumstances, you can request that we delete your personal data. Note that some data must be retained to comply with legal obligations even after account closure.
• Right to restrict processing: You can ask us to temporarily restrict how we use your data while a complaint or correction request is being reviewed.
• Right to object: Where we rely on legitimate interest as the basis for processing, you have the right to object. We will review your objection and respond accordingly.

To exercise any of these rights, contact the ph49 support team using the email address shown in the footer of this page. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.

9. Minors

ph49 is strictly a 21+ platform. We do not knowingly collect personal data from anyone under the age of 21. If a minor has registered an account by providing false age information, we will close the account and delete associated personal data upon discovery, subject to any legal retention requirements.

If you believe a minor is using a ph49 account, please contact our support team immediately so we can investigate and take appropriate action.

10. Changes to This Policy

ph49 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make changes, we will update the date at the top of this page. For material changes, we will make reasonable efforts to notify registered players via email or in-account notification.

Continued use of ph49 after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you disagree with a change, you may request account closure by contacting support.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a potential data security issue, please reach out to the ph49 support team. Our contact email is shown in the footer of every page on this website.

For questions about your account, transactions, or gaming on ph49, visit our FAQ page for quick answers on the most common topics.

For information about the responsible gaming tools available on ph49, visit the Responsible Gaming page.